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• The eiNetwork Customer Support Center

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eiNetwork 2009 Help Desk Plan Presentation for Libraries

Phone: 412-622-3146

Emergency Phone: 412-600-5082   What is an emergency?

Customer Support Center Hours:

The eiNetwork is expanding its service hours to more closely parallel the business hours of our libraries.

  • Monday thru Thursday: 8:30 AM to 9:00 PM
  • Friday and Saturday: 8:30 AM to 5:00 PM.
  • Sunday: Noon to 5:00 PM.

Please contact the Support Center at 412-622-3146 during the above hours. You may also send email to the Help Desk (helpdesk@einetwork.net)

Please use the Emergency Phone number (412-600-5082) to report the following types of emergencies:
  • You are dependent on a single circulation machine that has failed.
  • You cannot logon to any machine in your library.
  • None of your machines can print.

Customer Support Center Help:

The eiNetwork is a collaboration of the Allegheny County Library Association and the Carnegie Library of Pittsburgh.

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